Customer Success Manager 100% (f/m/x)
About us
comparis.ch is Switzerland’s leading comparison platform. For over 30 years, we have been comparing prices and services across health insurance, insurance, banking and telecom, while also operating the largest Swiss online marketplaces for real estate and cars. By creating transparency, we help our users make informed decisions. With more than 80 million visits per year, we are one of the most widely used websites in Switzerland – and 9 out of 10 people know us as the independent comparison platform.
Now that we’ve covered who we are – let’s get to the point: our Marketplace team is looking for your support.
Now that we’ve covered who we are – let’s get to the point: our Marketplace team is looking for your support.
What you will do
In this role, you will support our Real Estate partners after onboarding and help them make the most of our platform. You stay close to their needs, identify development potential, and contribute to building strong, long-term partnerships.
Your responsibilities
Your responsibilities
- Build and maintain long-term, trust-based relationships with our Real Estate partners
- Ensure that our partners understand, adopt, and actively use our products
- Proactively reach out when features are not yet used and support partners in unlocking their full potential
- Identify growth opportunities and further develop partnerships in a targeted way
- Monitor partner activity and intervene early if engagement declines
- Act as a reliable point of contact throughout the entire customer journey
- Collect structured feedback from partners and share it internally
- Represent the voice of our partners towards Product and Operations
What we expect from you
- Experience in B2B Customer Success, Account Management, or Partner Management
- Ability to quickly build trust and develop long-term relationships
- Proactive mindset – you follow up with empathy and a solution-oriented approach
- Affinity for digital products and the ability to explain them clearly
- Structured and independent way of working with a strong focus on KPIs
- Experience with CRM systems (ideally Zoho CRM)
- Comfortable working in a dynamic environment where not all processes are fully defined yet – and motivated to actively shape them
- (Swiss) German is required, Italian and/or French are a plus
In return, here is what you can expect from us
At Comparis, you will work with a high level of ownership and room for initiative. You will have the opportunity to actively develop our Real Estate partnerships and make a direct impact on the quality and growth of our marketplace.
You can expect a collaborative environment where you work closely with Product, Marketing and Commercial teams, and where ideas can quickly turn into action.
We offer flexible working hours, a hybrid working model with home office and remote options, as well as the possibility of unpaid leave. Our office is centrally located in Zurich, just a few minutes’ walk from Wiedikon station.
You can expect a collaborative environment where you work closely with Product, Marketing and Commercial teams, and where ideas can quickly turn into action.
We offer flexible working hours, a hybrid working model with home office and remote options, as well as the possibility of unpaid leave. Our office is centrally located in Zurich, just a few minutes’ walk from Wiedikon station.
Have we triggered your interest?
Then don't hesitate to apply for our position today. If you have any questions, Daphne, our People Management Leader, is happy to assist you. We look forward to your application!
Note for recruitment agencies: For this position, we only consider direct applications.
comparis.ch, Daphne Rühl, People Management Lead
Birmensdorferstrasse 108, 8003 Zürich, Tel: +41 44 360 53 73
Note for recruitment agencies: For this position, we only consider direct applications.
comparis.ch, Daphne Rühl, People Management Lead
Birmensdorferstrasse 108, 8003 Zürich, Tel: +41 44 360 53 73
